All orders are delivered the following day, subject to the availability of drivers and suitable weather conditions. Click here for more information and delivery charges.
Currently, we only offer delivery service. Pickup of orders is not available.
Shipping fees are non-refundable unless your order has not yet been shipped.
We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return. Click here for more information.
Yes, you can select the 'Cash on Delivery' option during checkout!
In the header of our website, you'll find a small person icon. From there, you can log in with your existing account or register for a new one.
No, unfortunately we are unable to offer gift cards at the moment.
If you need delivery at a specific time, please contact us on +965 66176518 Via WhatsApp to confirm the delivery time prior to placing the order.
We do not offer same-day delivery. If you place an order today, it will be delivered the following day.
Delivery fees vary depending on your location, and the cost will be calculated based on the delivery area. Click here for more information.
We do not offer free shipping. Delivery fees vary depending on your location, and the cost will be calculated based on the delivery area. Click here for more information.
Don’t worry! Reach out to us via WhatsApp at +965 66176518, and our customer care team will assess the issue and ensure it's resolved.
Don’t worry! Reach out to us via WhatsApp at +965 66176518, and our customer care team will assess the issue and ensure it's resolved.
Yes, we accept exchanges. To initiate an exchange, please contact us via WhatsApp at +965 66176518 within 14 days of receiving your item. We will provide you with instructions on how to proceed with the exchange. Please note that shipping costs are to be borne by the customer. Kindly refrain from placing a new order for exchanges.
We accept KNET and Cash on Delivery.
Except for a few colors that are regularly restocked, most colors are usually not available again. Our color range changes regularly based on the availability of raw materials. We recommend purchasing enough quantity in one order to ensure you get the color you want.
Yes, there may be slight color variations depending on the raw material. If you wish to purchase the same color in a second order, please note that there may be differences in shade. For this reason, we recommend ordering the quantity of each color you need in a single order, as the same shade may not be available in the future.
Recycled yarns are made from leftover textiles sourced from the textile industry. These materials, often considered waste by textile factories, are actually of the highest quality - scraps of premium fabrics used in ready-to-wear production.
You can contact our customer support team via WhatsApp at +965 66176518, or you can reach out to us through our contact form or email for any questions about our products.
Once your order is placed, you will receive an order confirmation email or WhatsApp message with your order details. If you haven't received this confirmation, please contact us via WhatsApp at +965 66176518 to ensure your order was successfully received.
Yes, you can send us any changes via WhatsApp at +965 66176518, but only if the order has not been dispatched. If the order has already been dispatched and you request a change before the driver reaches you, the order will be delivered the following day.
Cancellation is only possible if the order has not been dispatched yet. Once the order is on its way, we won’t be able to cancel it. If you need to cancel, please contact us via WhatsApp at +965 66176518 as soon as possible.
Yes, we do offer our products at wholesale prices. Please contact us via WhatsApp at +965 66176518 for more details and to discuss your requirements.
Refunds will be processed to the original payment method. If you have any questions or need assistance, feel free to contact us via WhatsApp at +965 66176518.
If you've forgotten your password, don't worry! Simply click on the 'Forgot your password?' link on the login page. You’ll be prompted to enter your email address, and we’ll send you instructions to reset your password. If you need further assistance, feel free to contact us via WhatsApp at +965 66176518.
To unsubscribe from our newsletters, simply click on the 'Unsubscribe' link at the bottom of any of our emails.
To subscribe to our newsletter, simply visit our website and enter your email address in the newsletter sign-up section at the bottom of the page. You’ll start receiving updates and offers straight to your inbox!
Creating an account allows you to track your orders, save your preferences, and easily complete future purchases. Plus, you'll receive exclusive offers, updates, and special promotions. It’s quick and easy to sign up!
Unfortunately, we do not offer backorders at this time. If an item is out of stock, we recommend checking back later or signing up for stock alerts.
Knots in yarn are common and occur during the spinning and winding process when new strands are joined to minimize waste. While they may be inconvenient, knots are a normal part of production and don't indicate a defect. Our products meet industry standards for weight, gauge, and durability, ensuring they’re strong and long-lasting.
Let us know the product you're looking for, and we’ll check availability. Our full range is available on the website, except for limited-edition or seasonal items. If you can't find the yarn or color, it’s likely discontinued, but we can suggest similar alternatives.
Contact us via WhatsApp at +965 66176518 and let us know the product you're looking for. We’ll provide you with the website link if the product is still available.
Washing instructions can vary for each yarn, so we recommend checking the label on each ball. The label will include yarn information, gauge, and washing instructions.
No, unfortunately we don't offer cashback at the moment.